Your data protection is our commitment

Introduction and scope of policy

abdok ("we", "our", "platform") is a trusted online gaming service provider in Bangladesh. We place the highest importance on the privacy of our users ("you", "your"). The purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, how we use it, and how we keep it secure.

This policy applies to the abdok website, mobile platform, and all related services. It does not apply to third-party websites or services; their own privacy policies will apply in those cases.

Users of the abdok platform must be at least 21 years of age. We follow an age verification process at the time of account registration and are always vigilant in protecting personal information.

What information we collect

abdok collects user information in various ways. The types of information collected are as follows:

2.1 Information provided directly

When you register an account on abdok, log in, or contact us, we collect the following information:

• Full name and national ID number (for age and identity verification)
• Email address and mobile number
• Date of birth
• Password (stored in encrypted form; never kept in plain text)
• Payment information — such as bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Any additional information provided at the time of a support request

2.2 Automatically collected information

When you use our platform, some information is collected automatically:

• IP address and device type
• Browser type and operating system version
• Page visit history, click data, and session duration
• Cookie and local storage data
• Referral source (where you came from to reach the site)

2.3 Transaction-related information

When financial transactions are carried out, abdok records the transaction amount, time, method (bKash / Nagad / Rocket / Upay), and associated IDs. This is essential for financial security and fraud prevention.

Purpose of data use

abdok uses your information only for specific, legitimate, and transparent purposes. The main purposes are:

• Account management: Ensuring registration, login, identity verification, and account security.
• Service delivery: Providing the gaming experience, bonuses, promotions, and VIP benefits.
• Financial transactions: Processing deposits, withdrawals, and refunds.
• Customer support: Resolving issues and answering queries via 24/7 live chat.
• Security and fraud prevention: Detecting suspicious activity and protecting users.
• Legal compliance: Adhering to applicable laws and regulations.
• Service improvement: Analysing user experience to improve the platform.
• Communication: Sending important updates, account notifications, and promotional offers (based on consent only).

Data storage and security

abdok gives the highest priority to the protection of your information. We implement industry-standard technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction.

4.1 Technical security measures

• SSL (Secure Sockets Layer) encryption — all data transfers are encrypted.
• Passwords stored encrypted using bcrypt or an equivalent hashing algorithm.
• Firewall and intrusion detection systems.
• Regular security audits and vulnerability testing.
• Two-Factor Authentication option.

4.2 Data retention period

abdok retains your information only for as long as necessary. Even after an account is closed, certain information may be retained for the legally prescribed period to meet legal obligations. After that period, the information is securely deleted or anonymised.

4.3 Staff training

All abdok employees and contractors who access personal information are bound by strict confidentiality agreements and receive regular data protection training.

Data sharing with third parties

abdok does not sell your personal information and does not rent it to third parties for commercial purposes. However, information may be shared with third parties in the following limited circumstances:

• Payment processors: Minimum necessary information is shared with payment partners such as bKash, Nagad, Rocket, and Upay to complete transactions. These providers follow their own privacy policies.
• Technology providers: We work with trusted technology partners for server hosting, analytics, and cybersecurity services. These partners are required to maintain our data protection standards.
• Legal authorities: Information may be disclosed in compliance with applicable law in response to court orders, legal processes, or valid requests from government authorities.
• Business transfers: In the event of a merger, acquisition, or asset sale, information may be transferred after notifying users in advance.

Outside of the above circumstances, your personal information will not be shared with any third party without your consent.

Cookies and tracking technologies

abdok uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help us recognise you on your next visit.

6.1 Types of cookies

• Essential cookies: Maintaining login sessions and ensuring security — the site cannot function properly without these.
• Functional cookies: Remembering language preferences and other settings.
• Analytics cookies: Understanding how users are using the site and improving the service.

6.2 Cookie control

You can disable cookies by going to your browser settings. However, disabling some essential cookies may limit the functionality of the site. Most modern browsers offer cookie management options.

User rights

As a user of the abdok platform, you have the following rights:

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: The right to request correction if your information is inaccurate or incomplete.
• Right to erasure: The right to request deletion of your information in certain circumstances (beyond legal obligations).
• Right to object: The right to object to marketing communications or certain data processing.
• Data portability: The right to receive your data in a structured, machine-readable format.
• Withdrawal of consent: You may withdraw consent given at any time. This will not affect processing carried out before the withdrawal.

To exercise these rights, contact our support team via 24/7 live chat or by email. abdok will process your request in a timely manner.

Protection of minors

abdok is for persons aged 21 and above only. We do not intentionally collect information from any minor. Age verification is mandatory at the time of account registration. If we have reason to believe that a minor's information has been collected, it will be deleted immediately and the associated account will be closed.

If a guardian suspects that their minor child has registered on the abdok platform in any way, please contact us immediately.

Policy changes and updates

abdok may update this privacy policy from time to time. Before changes take effect, we will notify you in an appropriate manner — such as posting a notice on the platform or informing you by email. For significant changes, we will notify you separately.

Continuing to use the abdok platform after changes are made will be considered acceptance of the new policy. You are therefore advised to review this page regularly.

If any clause of this policy seems unclear or you have any questions, please contact us. Our support team provides assistance in Bengali 24/7.

International data transfers

abdok primarily provides services to the Bangladesh market. However, some of our technology infrastructure may operate on servers located in various countries. In such cases, we ensure that:

• Data is always transferred in accordance with industry-standard security protocols.
• Information stored on foreign servers remains protected under this privacy policy.
• Third-party service providers are required to maintain equivalent protection standards.

Responsible gaming and data protection

abdok believes in responsible gaming and uses your information to protect your gaming experience. We monitor your gaming activity in order to identify signs of excessive gaming and offer assistance if needed.

Information collected for this purpose is never shared for marketing or with third parties. It is used solely for your wellbeing. For detailed information on responsible gaming, please visit our Responsible Gaming page.